Other Sources of Help and Support
For customers who are struggling to stay in control of their gambling, we are offering gambling blocking technology — GamBan — free of charge. This program allows customers to block their access to gambling sites for at least a year. For more information, please click here.
Other sources of help
Customers and family members who are experiencing problems with gambling should seek help. If you need to talk to someone about your or someone else’s problem gambling, please contact any of the below:
Gambling Therapy provides online, multi-language, support and advice. For more information, visit GamblingTherapy.org
This is a fellowship of people who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from a gambling problem. You can find an A-Z international list of locations where meeting are held here
The following organisations can help you if you’re based in the UK and Ireland:
If you live in the UK and need to talk to someone about problem gambling, then contact GamCare: GamCare is a registered charity that provides confidential telephone and online support and counselling to anyone affected directly or indirectly by problem gambling. The GamCare National Helpline can be contacted 24/7 on freephone number 0808 8020 133 (free calls from all UK landlines and most major mobile networks). Alternatively, visit Gamcare.org.uk
If you live in Ireland and need to talk to someone about problem gambling, then you can contact the Dunlewey Centre, and their helpline numbers are 0800 088 6725 (NI) and 1800 936725 (ROI).
Gamble Aware offers more information on responsible gambling; please visit BeGambleAware.org
Multi-Operator Self Exclusion Scheme
The service allows people to register an initial wish to self-exclude, add premises to an existing self-exclusion, renew a self-exclusion when it has been in place for a year and record any notifications of a wish to return to gambling after the year of self-exclusion has expired. Please visit: https://self-exclusion.co.uk/
GAMSTOP prevents customers from using gambling websites and apps run by companies licensed in Great Britain, for a period of their choosing. Please visit: https://www.gamstop.co.uk/
This page was last reviewed and updated: February 2020